Wade Engineering Ltd. is committed to safeguarding the personal information entrusted to us by our clients and other members of the public. We manage your personal information in accordance with Alberta’s Personal Information Protection Act and other applicable laws. This policy outlines the principles and practices we follow in protecting your personal information.
This policy applies to Wade Engineering Ltd. and to any person or company providing services on our behalf.
A copy of this policy is provided to any client or member of the public upon request.
Definition of Personal Information
Personal information refers to information regarding an identifiable individual. This includes an individual’s name, home address and phone number, age, sex, marital or family status, an identifying number, financial information, educational history, etc.
Information Collected by Wade Engineering Ltd.
We collect and maintain different types of information about our clients including:
- contact and identification information, such as your name, address, telephone number, and e-mail address;
- services and product related information including the services/products we provide to you;
- financial information including your payment methods and preferences;
- customer relationship information including requests for services and feedback information relating to these services.
Purposes for Collection, Use and Disclosure
We collect only the personal information that we require for the purposes of providing services to our clients, including personal information required to:
- establish and maintain a responsible business relationship with you
- understand your service and/or project needs
- manage and develop our business operations
- review the products and services we provide to a) ensure we are meeting your requirements and b) continually improve our products and services
- inform you of additional products and services which we provide (other than the ones you have requested)
- meet any other reasonable purpose to which you consent
- meet applicable legal and regulatory requirements
We normally collect client information directly from our clients. We may collect your information from other persons with your consent or as authorized by law.
We inform our clients, before or at the time of collecting personal information, of the purposes for which we are collecting the information.
We ask for consent to collect, use or disclose client personal information, except in specific circumstances where collection, use or disclosure without consent is authorized or required by law. We may assume your consent in cases where you volunteer information for an obvious purpose.
In cases where we collected personal information before January 1, 2004, we assume your consent to our use and, where applicable, disclosure for the purpose for which the information was collected.
We ask for your express consent for some purposes and may not be able to provide certain services if you are unwilling to provide consent to the collection, use or disclosure of certain personal information. Where express consent is needed, we will normally ask clients to provide their consent orally (in person, by telephone), in writing (by signing a consent form, by checking a box on a form, or electronically (by clicking a button).
You may withdraw consent to the use and disclosure of personal information at any time, unless the personal information is necessary for us to fulfil our legal obligations. We will respect your decision, but we may not be able to provide you with certain products and services if we do not have the necessary personal information.
We may collect, use or disclose client personal information without consent only as authorized by law. For example, we may not request consent when the collection, use or disclosure is reasonable for an investigation or legal proceeding, to collect a debt owed to our organization, in an emergency that threatens life, health or safety, or when the personal information is from a public telephone directory.
Use and Disclosure of Personal Information
We use and disclose client personal information only for the purposes for which the information was collected, except as authorized by law. For example, we may use client contact information to know where to provide services. The law also allows us to use that contact information for the purpose of collecting a debt owed to our organization, should that be necessary.
If we wish to use or disclose your personal information for any new business purpose, we will ask for your consent.
Safeguarding Personal Information
We make every reasonable effort to ensure that client information is accurate and complete. We rely on our clients to notify us if there is a change to their personal information that may affect their relationship with our organization. If you are aware of an error in our information about you, please let us know and we will correct it on request wherever possible.
In some cases we may ask for a written request for correction.
We protect client personal information in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as well as any unauthorized access to personal information.
We use appropriate security measures when destroying client personal information, including shredding paper records and permanently deleting electronic records.
We retain client personal information only as long as is reasonable to fulfil the purposes for which the information was collected or for legal or business purposes.
Access to Records Containing Personal Information
Clients of Wade Engineering Ltd have a right of access to their own personal information in a record that is in our custody or under our control, subject to some exceptions. For example, organizations are required under the Personal Information Protection Act to refuse to provide access to information that would reveal personal information about another individual. Organizations are authorized under the Act to refuse access to personal information if disclosure would reveal confidential business information. Access may also be refused if the information is privileged or contained in mediation records.
If we refuse a request in whole or in part, we will provide the reasons for the refusal. In some cases where exceptions to access apply, we may withhold that information and provide you with the remainder of the record
You may make a request for access to your personal information by writing to Al King, Privacy Officer at Wade Engineering. You must provide sufficient information in your request to allow us to identify the information you are seeking.
You may also request information about our use of your personal information and any disclosure of that information to persons outside our organization. For personal information collected before January 2004, if we do not have a record of disclosures, we will provide information about any disclosure of your information that is likely to have occurred.
You may also request a correction of an error or omission in your personal information.
We will respond to your request within 45 calendar days, unless an extension is granted. We may charge a reasonable fee to provide information, but not to make a correction. We will advise you of any fees that may apply before beginning to process your request.
Links to Third Party Sites
This web site contains links to third party sites. These links are provided as a convenience, Wade Engineering does not control or endorse the content of such third party sites. You acknowledge and agree that Wade Engineering is not responsible for the content or accuracy of any third party sites linked to from this web site, makes no representations or warranties regarding the content or accuracy of information available on such third party sites, and shall not be liable for any damages or injury arising out of or in any way connected to a dispute with another site.
The information on this website, including all design, text, images, white papers, press releases, and other information, is protected under Canada copyright laws and is owned by Wade Engineering or is used under license from the copyright owner. The information may not be copied, downloaded, reproduced, re-posted, transmitted, displayed, distributed, rented, sublicensed, altered, stored for subsequent use, or otherwise used in whole or in part in any manner without Wade Engineering’s prior written consent.
Questions and Complaints
If you have a question or concern about any collection, use or disclosure of personal information by Wade Engineering Ltd., or about a request for access to your own personal information, please contact Al King, our Privacy Officer, in the first instance:
Mr. Al King
15359 – 117 Avenue
Edmonton, AB T5M 3X4
If you are not satisfied with the response you receive, you should contact the Information and Privacy Commissioner of Alberta:
Office of the Information and Privacy Commissioner of Alberta
Suite 500, 640 – 5th Avenue S.W.
Calgary, Alberta T2P 3G4
Phone: (403) 297-2728
Toll Free: 1-888-878-4044
Web site: www.oipc.ab.ca