Wade Engineering Ltd. is committed to safeguarding the personal
information entrusted to us by our clients and other members of the
public. We manage your personal information in accordance with
Alberta’s Personal Information Protection Act and other applicable
laws. This policy outlines the principles and practices we follow in
protecting your personal information.
This policy applies to Wade Engineering Ltd. and to any person or company providing services on our behalf.
A copy of this policy is provided to any client or member of the public upon request.
Definition of Personal Information
Personal information refers to information regarding an identifiable
individual. This includes an individual’s name, home address and phone
number, age, sex, marital or family status, an identifying number,
financial information, educational history, etc.
Information Collected by Wade Engineering Ltd.
We collect and maintain different types of information about our clients including:
contact and identification information, such as your name, address, telephone number, and e-mail address;
services and product related information including the services/products we provide to you;
financial information including your payment methods and preferences;
customer relationship information including requests for services and feedback information relating to these services.
Purposes for Collection, Use and Disclosure
We collect only the personal information that we require for the
purposes of providing services to our clients, including personal
information required to:
establish and maintain a responsible business relationship with you
understand your service and/or project needs
manage and develop our business operations
review the products and services we provide to a) ensure we are
meeting your requirements and b) continually improve our products and
services
inform you of additional products and services which we provide (other than the ones you have requested)
meet any other reasonable purpose to which you consent
meet applicable legal and regulatory requirements
We normally collect client information directly from our clients. We
may collect your information from other persons with your consent or as
authorized by law.
We inform our clients, before or at the time of collecting personal
information, of the purposes for which we are collecting the
information.
Consent
We ask for consent to collect, use or disclose client personal
information, except in specific circumstances where collection, use or
disclosure without consent is authorized or required by law. We may
assume your consent in cases where you volunteer information for an
obvious purpose.
In cases where we collected personal information before January 1,
2004, we assume your consent to our use and, where applicable,
disclosure for the purpose for which the information was collected.
We ask for your express consent for some purposes and may not be able
to provide certain services if you are unwilling to provide consent to
the collection, use or disclosure of certain personal information.
Where express consent is needed, we will normally ask clients to
provide their consent orally (in person, by telephone), in writing (by
signing a consent form, by checking a box on a form, or electronically
(by clicking a button).
You may withdraw consent to the use and disclosure of personal
information at any time, unless the personal information is necessary
for us to fulfil our legal obligations. We will respect your decision,
but we may not be able to provide you with certain products and
services if we do not have the necessary personal information.
We may collect, use or disclose client personal information without
consent only as authorized by law. For example, we may not request
consent when the collection, use or disclosure is reasonable for an
investigation or legal proceeding, to collect a debt owed to our
organization, in an emergency that threatens life, health or safety, or
when the personal information is from a public telephone directory.
Use and Disclosure of Personal Information
We use and disclose client personal information only for the purposes
for which the information was collected, except as authorized by law.
For example, we may use client contact information to know where to
provide services. The law also allows us to use that contact
information for the purpose of collecting a debt owed to our
organization, should that be necessary.
If we wish to use or disclose your personal information for any new business purpose, we will ask for your consent.
Safeguarding Personal Information?
We make every reasonable effort to ensure that client information is
accurate and complete. We rely on our clients to notify us if there is
a change to their personal information that may affect their
relationship with our organization. If you are aware of an error in our
information about you, please let us know and we will correct it on
request wherever possible.
In some cases we may ask for a written request for correction.
We protect client personal information in a manner appropriate for the
sensitivity of the information. We make every reasonable effort to
prevent any loss, misuse, disclosure or modification of personal
information, as well as any unauthorized access to personal information.
We use appropriate security measures when destroying client personal
information, including shredding paper records and permanently deleting
electronic records.
We retain client personal information only as long as is reasonable to
fulfil the purposes for which the information was collected or for
legal or business purposes.
Access to Records Containing Personal Information
Clients of Wade Engineering Ltd have a right of access to their own
personal information in a record that is in our custody or under our
control, subject to some exceptions. For example, organizations are
required under the Personal Information Protection Act to refuse to
provide access to information that would reveal personal information
about another individual. Organizations are authorized under the Act to
refuse access to personal information if disclosure would reveal
confidential business information. Access may also be refused if the
information is privileged or contained in mediation records.
If we refuse a request in whole or in part, we will provide the reasons
for the refusal. In some cases where exceptions to access apply, we may
withhold that information and provide you with the remainder of the
record
You may make a request for access to your personal information by
writing to Al King, Privacy Officer at Wade Engineering. You must
provide sufficient information in your request to allow us to identify
the information you are seeking.
You may also request information about our use of your personal
information and any disclosure of that information to persons outside
our organization. For personal information collected before January
2004, if we do not have a record of disclosures, we will provide
information about any disclosure of your information that is likely to
have occurred.
You may also request a correction of an error or omission in your personal information.
We will respond to your request within 45 calendar days, unless an
extension is granted. We may charge a reasonable fee to provide
information, but not to make a correction. We will advise you of any
fees that may apply before beginning to process your request.
Questions and Complaints
If you have a question or concern about any collection, use or
disclosure of personal information by Wade Engineering Ltd., or about a
request for access to your own personal information, please contact Al
King, our Privacy Officer, in the first instance:
Mr. Al King
Privacy Officer
Wade Engineering
15359 – 117 Avenue
Edmonton, AB T5M 3X4
Phone: 780-486-2828
Fax: 780-484-5752
Email:
If you are not satisfied with the response you receive, you should contact the Information and Privacy Commissioner of Alberta:
Office of the Information and Privacy Commissioner of Alberta
Suite 500, 640 – 5th Avenue S.W.
Calgary, Alberta T2P 3G4
Phone: (403)
297-2728
Toll Free: 1-888-878-4044
E-mail: Web site: www.oipc.ab.ca
Privacy Policy
